Frequently Asked Questions

Yes. We only sell 100% genuine, factory-sealed Funko Pop! figures. Every item comes from Funko or its authorized distributors. No fakes, no customs, no replicas.

We treat every Pop! like a grail. Eligible standard 4-inch Pops ship in a Pop protector. Larger and oversized items (like Deluxe, Jumbo and Comic Cover Pops) do not include a protector and get extra padding instead. Every order is bubble wrapped and packed with reinforced cardboard. Want more protection? Eligible 4-inch Pops can be upgraded to a hard case on the product page.

We inspect every Pop before it ships. Boxes with damage collectors would not want, like major dents, tears or crushed corners, are removed from our standard inventory. If we ever sell a Pop with known damage, it is clearly labeled “Damaged” in the title and description, with photos.

We always aim to ship Pops in excellent condition, but minor imperfections like paint variation, soft scuffs or light box wear are common in mass production and are not considered defects. If box condition is critical to you, contact us before you buy and we are happy to check.

Most orders ship within 1–2 business days. Delivery usually takes 2–7 business days with USPS depending on your location and service. Tracking is emailed with every order.

Not yet. We currently ship within the United States only. Stay tuned as the hive expands!

We will take care of it. Contact us within 5 days of delivery with your order number and photos of the item, its box, and the outer shipping box and packing materials. Please keep the shipping box until the issue is closed.

We file the carrier claim, not you. We will send a replacement if the item is still in stock or refund you if it is not, and that does not depend on how the carrier claim turns out.

If tracking stops updating for 7 or more business days, contact us and we will open a case with USPS and replace or refund your order. If tracking says delivered but you cannot find it, let us know and we will help you open a case. Theft after a confirmed delivery is not always something we can cover, but we will work with you on it.

Contact us within 5 days of delivery with your order number and photos. If it is our error, we will make it right. That is the hive promise.

Not for change of mind. Because our products are collectibles, we do not accept returns or exchanges if you change your mind. But if something is actually wrong (damaged or lost in transit, the wrong item, a missing item, or an item that does not match its listing) you get a replacement or a refund. See our Store Policies for details.

Pre-orders are paid in full at checkout to reserve your Pop. Release dates can change based on Funko or distributor updates. Orders with both in-stock and pre-order items ship together once everything is available, so place a separate order if you want your in-stock Pops right away. If a pre-order is cancelled by the manufacturer or delayed longer than you want to wait, you can cancel it for a full refund.

Yes, within 48 hours of purchase for a full refund. After that, cancellations may still be possible with a 15% restocking and processing fee. Orders cannot be cancelled once they have shipped, so please double-check your cart and shipping address before checking out.