Contact

Thanks for reaching out to Surplus Hive! Whether you have a question about your order or just want to connect, we’re here to help.

Before sending a message, please review the following:

• All sales are final. We do not offer returns, refunds, or exchanges under any circumstances.
• If your item was damaged during shipping, we recommend filing a claim directly with the shipping carrier. 
• If you believe we made a mistake with your order — for example, you received the wrong item or something is missing — please contact us within 48 hours of delivery so we can review and correct the issue.

For the fastest service, please include:

• Your order number
• A clear description of the issue
• Any relevant photos (e.g. packing slip, received item)

We typically respond within 1–2 business days. Your satisfaction matters, and we’re always happy to help resolve any errors we’re responsible for.