Thanks for reaching out to Surplus Hive! Whether you have a question about an order, a Pop or just want to say hi, we are here to help.
Before you send a message
- Damaged in shipping? Message us within 5 days of delivery with photos of the item, its box and the outer shipping box. We file the carrier claim ourselves and replace or refund your order. You never have to deal with USPS.
- Lost or stuck in tracking? If tracking has not updated for 7 or more business days, let us know and we will open a case with the carrier.
- Wrong or missing item? Contact us within 5 days of delivery and we will make it right.
- Change of mind? We do not offer returns or exchanges for change of mind, and normal production variation (light box wear, paint variance) is not grounds for a refund.
For the fastest help, include
- Your order number
- A short description of the issue
- Any photos (packing slip, the item, the shipping box)
We typically reply within 1–2 business days. Read our full Store Policies or check the FAQ for quick answers.